Privacy policy

At Tramonte.dk, we care deeply about your privacy, your trust, and your experience with us. We’re here to offer you soft everyday luxury - but also a smooth, secure, and transparent online shopping experience. This Privacy Policy outlines how we collect, use, and protect your data when you interact with us.

We may update this policy occasionally, so feel free to check in when you like. If you have questions or requests, just email us at hello@tramonte.dk.

How We Use Your Personal Information

When you shop at tramonte.dk, contact us, or sign up for our newsletter, you share some personal data with us. We collect and use this information for specific purposes only:

  • To fulfill your order and keep you updated about it
  • To respond to your customer service inquiries
  • To prevent fraud and ensure safe transactions
  • To offer a personalized, smooth shopping experience
  • To share news, offers, and updates - with your consent only

We will always ask for your clear, active consent for marketing emails (like ticking a box at checkout or subscribing to our newsletter). If you change your mind, you can unsubscribe at any time - or just contact us, and we’ll remove your info.


 Your Data, Protected

We’ll never sell or misuse your personal information. We only share it with trusted partners who help us serve you - like delivery companies, payment processors, email providers, or Shopify (our website platform). These partners have their own privacy policies and handle your data responsibly and securely.

Once you leave our website or interact with third-party platforms (like social media or external payment providers), their privacy rules apply.


What We Collect

Depending on what you do on our site, we may collect:

  • When you shop: Name, address, phone number, email, and order details
  • When you pay: Payment info processed securely via Shopify or PayPal (we never store or see your card details!)
  • When you reach out: Your contact info, order details, and correspondence
  • When you browse: Analytics, pages visited, device type, location (to help us improve your experience)
  • When you subscribe: Your email and name, used only for sending the newsletter you signed up for


 Customer Accounts

Creating an account makes checkout easier and lets you track your order and update your info. You can modify or delete your account anytime. Just know that registering an account doesn’t mean you’ll automatically get marketing emails - you’ll need to actively opt in.


Newsletter

If you’ve opted in, we’ll send you occasional emails about new collections, offers, and things we think you’ll love. You can unsubscribe at any time via the link in our emails or by contacting us at hello@tramonte.dk.


Remarketing & Online Ads

You might see Tramonte.dk ads elsewhere online. These are based on things you’ve browsed or bought on our site. We use tools like cookies, pixels, and tags for this, always respecting your privacy settings and preferences.


Social Media

We love seeing our customers tag us, comment, or share the Tramont.dk love. By interacting with us on social media (liking, tagging, using our hashtags), you allow us to engage back - and maybe even share your lovely photos (with credit, of course). Don’t want us to share something? Just tell us - we’ll remove it.


Website Analytics

We use analytics to understand how people use our site, what pages are popular, and how we can improve your experience. All data is anonymous and used internally only.


Cookies

Our website uses cookies to improve your visit and provide a personalized shopping experience. Cookies store data on your device, like preferences or session info.

We use different types:

Essential cookies – to keep the site running
Analytics cookies – to help us understand user behavior
Marketing cookies – for relevant promotions and retargeting
Preference cookies – to remember your choices (like currency or language)

You can always decline or delete cookies in your browser settings -but please note, some site features might not work as expected if you do.

We also use social plugins (like Instagram and Facebook), which may collect data if you’re logged in to those platforms while browsing. If you’d prefer they don’t, log out of your social accounts before visiting our site.


Your Rights Under GDPR

You have the right to:

  • Request a copy of your data
  • Update or correct your data
  • Have your data deleted
  • Withdraw consent at any time

Just email us at hello@tramonte.dk and we’ll help you with any of the above. We aim to respond quickly and respectfully.


Who Controls Your Data?

Tramonte.dk is operated by:
Moto Lounge ApS
Grønnegyde 2, 5863 Rolfsted, Denmark
Business registration number: 42056626

We are the data controller under Danish and EU law.